NEWGENOS

User Data Deletion Instructions

Last updated: 4/14/2026

Your Right to Data Deletion

Under GDPR, CCPA, and other data protection laws, you have the right to request the deletion of your personal data. This page explains how to delete your data from NewGenOS.

What Data Will Be Deleted

When you delete your account, we will remove:

  • Your user account and profile information
  • All reports and campaigns you created
  • All social media posts you added for tracking
  • All analytics data and metrics
  • All creator information you added
  • All usage logs and activity data

How to Delete Your Data

Option 1: Self-Service Deletion (Recommended)

  1. Log into your NewGenOS account
  2. Go to your profile settings
  3. Click "Delete Account"
  4. Confirm the deletion
  5. Your data will be permanently deleted within 24 hours

Option 2: Manual Deletion Request

If you cannot access your account or prefer manual deletion:

  1. Email us at hello@thenewgen.com
  2. Include "Data Deletion Request" in the subject line
  3. Provide your email address associated with the account
  4. Specify what data you want deleted
  5. We will process your request within 30 days

Data Deletion Process

When you request data deletion:

  1. We verify your identity to prevent unauthorized deletion
  2. We remove your data from all our systems
  3. We delete data from third-party services (Supabase, Railway)
  4. We confirm deletion completion
  5. We retain only anonymized, aggregated data for analytics

Data Retention Exceptions

We may retain certain data for legal or regulatory reasons:

  • Financial records (if applicable)
  • Legal compliance requirements
  • Security incident investigations
  • Anonymized usage statistics

Third-Party Data

Please note that we cannot delete data from third-party platforms (YouTube, Instagram, TikTok) that you may have linked to your account. You will need to manage your privacy settings directly on those platforms.

Data Export Before Deletion

Before deleting your data, you may want to export it for your records:

  1. Log into your account
  2. Go to Settings → Data Export
  3. Request a copy of your data
  4. Download the exported file
  5. Then proceed with account deletion

Confirmation of Deletion

After processing your deletion request, we will send you a confirmation email detailing what data was deleted and when. If you have any questions about the deletion process, please contact us.

Contact Information

For data deletion requests or questions about this process:

Email: hello@thenewgen.com
Subject: Data Deletion Request
Response Time: Within 30 days
Company: NewGen Ltd
Address: New Penderel House, 283-288 High Holborn, London, WC1V 7HP, United Kingdom

Your Rights

You have the right to:

  • Request deletion of your personal data
  • Receive confirmation of deletion
  • Lodge a complaint with a supervisory authority
  • Request information about data processing
  • Correct inaccurate data
  • Object to data processing